Customer Service Representative

Description:

This is a full-time on-site role for a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer support and ensuring customer satisfaction. Your day-to-day tasks will include resolving customer inquiries, addressing complaints, and providing assistance with product or service-related issues. You will also actively contribute to enhancing the overall customer experience.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Process customer orders accurately and efficiently.
• Research and resolve customer concerns, ensuring a positive customer experience.
• Creating videos for product reviews.
• Maintain accurate records of customer interactions.
• Contribute to a positive and collaborative team environment.

Qualifications:

• Customer Service Representatives, Customer Support, and Customer Service skills
• Experience in ensuring customer satisfaction and delivering excellent customer service
• Ability to actively contribute to a positive customer experience
• Strong communication and interpersonal skills
• Ability to handle and resolve customer inquiries and complaints
• Attention to detail and strong problem-solving skills
• Experience in the digital marketing industry is a plus
• Bachelor's degree in a relevant field