Customer Service Representative



We Are Looking For Experienced & Professional ICabbi Dispatchers For Our (UK) Based Taxi Company Based In Several Cities Within The United Kingdom.


- We Are Looking For People Who Have Previous Experience In ICabbi Dispatching, So If You Haven't Got Any Experience In ICabbi Dispatching, Please Do Not Apply.


- We Are Looking For Full & Part Time ICabbi Dispatchers Who Can Work On Our Given Rota. All Candidates Must Have Excellent English Communication And Typing Skills As Well As Basic Computer Skills.


- We Are Looking For Full Or Part Time Individuals Who Will Be Making & Receiving Inbound & Outbound Calls & Booking Taxis For Customers On ICabbi Every Day.


- You Can Choose To Work Either 8,10 Or 12 Hours A Day, Only If You Have Previous Experience As A Dispatcher On ICabbi.


Your Job Role Will Be The Following:


- Making Outbound Calls.


- Answering Inbound Calls.


- Dealing With Customer Complaints.


- Providing Quotations To Customers.


- Sending Emails & Monitoring Received Emails.


- Delivering A High Level Of Professional Customer Service At All Times.


- Allocating Bookings To Drivers Within Time Frames And Driver Locality.


- Monitoring Drivers At All Times & Dispatching Work To Them Accordingly.


- Correcting & Helping Current Dispatchers If You See They Are Making A Mistake.


- Working With Our Current Great, Dedicated & Professional Team Of ICabbi Dispatchers.


Key Competencies Required:


- Excellent Customer Service Skills.


- Must Have A Professional Telephone Manner.


- Ability To Deal With Different Levels Of People.


- Ability To Plan Ahead And Work Under Pressure.


- Good Planning And Written Communication Skills.


- Ability To Dispatch Properly & Not To Lose Focus During Busy Times.


We Are Looking For Professional & Experienced People Who Are:


- Self-Motivated.


- Ability To Remain Calm Under Pressure.


- Flexible Work Ethic, With A Polite Manner.


- Willing To Work Flexible Shifts, Including Weekends.


- Willing To Provide Cover For Colleague Absences When Required.

Organization Taxi Call Centre
Industry Customer Service / Tele Marketing / Tele Sales Jobs
Occupational Category Customer Service Representative
Job Location Islamabad,Pakistan
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-02-13 11:14 am
Expires on 2024-05-17