Customer Service Representative

 

Description:

We Are Looking For Experienced & Professional ICabbi Dispatchers For Our (UK) Based Taxi Company Based In Several Cities Within The United Kingdom.

 

- We Are Looking For People Who Have Previous Experience In ICabbi Dispatching, So If You Haven't Got Any Experience In ICabbi Dispatching, Please Do Not Apply.

 

- We Are Looking For Full & Part Time ICabbi Dispatchers Who Can Work On Our Given Rota. All Candidates Must Have Excellent English Communication And Typing Skills As Well As Basic Computer Skills.

 

- We Are Looking For Full Or Part Time Individuals Who Will Be Making & Receiving Inbound & Outbound Calls & Booking Taxis For Customers On ICabbi Every Day.

 

- You Can Choose To Work Either 8,10 Or 12 Hours A Day, Only If You Have Previous Experience As A Dispatcher On ICabbi.

 

Your Job Role Will Be The Following:

 

- Making Outbound Calls.

 

- Answering Inbound Calls.

 

- Dealing With Customer Complaints.

 

- Providing Quotations To Customers.

 

- Sending Emails & Monitoring Received Emails.

 

- Delivering A High Level Of Professional Customer Service At All Times.

 

- Allocating Bookings To Drivers Within Time Frames And Driver Locality.

 

- Monitoring Drivers At All Times & Dispatching Work To Them Accordingly.

 

- Correcting & Helping Current Dispatchers If You See They Are Making A Mistake.

 

- Working With Our Current Great, Dedicated & Professional Team Of ICabbi Dispatchers.

 

Key Competencies Required:

 

- Excellent Customer Service Skills.

 

- Must Have A Professional Telephone Manner.

 

- Ability To Deal With Different Levels Of People.

 

- Ability To Plan Ahead And Work Under Pressure.

 

- Good Planning And Written Communication Skills.

 

- Ability To Dispatch Properly & Not To Lose Focus During Busy Times.

 

We Are Looking For Professional & Experienced People Who Are:

 

- Self-Motivated.

 

- Ability To Remain Calm Under Pressure.

 

- Flexible Work Ethic, With A Polite Manner.

 

- Willing To Work Flexible Shifts, Including Weekends.

 

- Willing To Provide Cover For Colleague Absences When Required.