Customer Service Representative

Description:

This is a full-time on-site role for a Customer Service Representative at Fresh Basket located in Karachi. The Customer Service Representative will be responsible for ensuring customer satisfaction by promptly and efficiently responding to customer inquiries and concerns via phone, email, and social media. The Customer Service Representative will also handle order processing, billing, returns, and exchanges, and will work closely with the sales, marketing, and operations teams.

Responsibilities

• Handling inbound and outbound customer inquiries through phone calls, emails, and chat support
• Assisting customers with placing orders, tracking shipments, and navigating our website
• Managing customer complaints and resolving customer issues in a timely and professional manner
• Providing product and service information to customers and resolving any concerns or complaints
• Managing Foodpanda orders and coordinating with our logistics team for timely delivery
• Managing the company's website and updating product information as required
• Collaborating with other team members to ensure customer satisfaction and timely resolution of customer issues

Requirements

• Prior experience in a customer service role, preferably in the food chain, e-commerce, logistics, or domestic call center industry
• Experience in inbound and outbound call handling, chat support, and email handling
• Excellent communication and interpersonal skills
• Ability to multi-task and work in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Familiarity with CRM software and ticketing systems
• Availability to work flexible hours, including weekends and holidays