Customer Service Representative

Description:

Arrivals Canada Immigration Pakistan is looking for a Client Care Representative.

Job Responsibilities:

- Deal directly with clients face to face

- Listen to clients’ questions and concerns and provide answers or responses

- Identify and assess clients’ needs to achieve satisfaction

- Provide accurate, valid and complete information about services by using the right methods/tools

- Generate sales leads

- Build sustainable relationships and trust with client accounts through open and interactive communication

- Meet personal/client service team sales targets and call handling quotas

- Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process clients accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage clients

- Answer all incoming calls with a friendly demeanour

- Conduct outbound calls to follow-up with clients

- Respond promptly to clients’ communications via email, phone, and texting platforms

- Record clients' information in the database and update it regularly