Customer Service Representative

Description:

We are looking for a TeleSales Executive who will be responsible to engage with students/parents to create and close new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. The ideal candidate will be a quick learner with strong negotiating skills, and demonstrate the ability to showcase our offerings in a compelling way.

• Key Responsibilities:

o Meet and exceed sales targets

o Successfully create business from new and existing customer accounts

o Manage complex negotiations with senior-level executives

o Build rapport and establish long term relationships with customers

o Actively discover, acquire and engage with strategic partners / influencers,

schools and independent teachers to drive new channels of demand creation and

customer acquisition across

o Track and analyze market trends

o Partnering with the internal teams to convert free app users to paid users using

WhatsApp, SMS and direct sales.

• Qualifications and Experience

o 1-3 years sales experience with demonstrable track record of over-achieving quota

o Previous experience at a call/message Centre - experience with using Zendesk is

preferred

o Strong communication skills (both verbal and written) to engage with queries and

deal with customers

o Ability to multi-task and work across multiple engagement channels

o Experience and working knowledge of CRM systems