Customer Service Representative

Description:

Manage incoming calls
•Identify and assess customers’ needs to achieve satisfaction
•Build sustainable relationships and trust with customer accounts through open and interactive communication
•Proactively reach out to users and generate feedback, so we may improve retention through servicing or documenting reoccurring issues
•Provide accurate, valid and complete information by using the right methods/tools
•provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
•Follow communication procedures, guidelines and policies
Male and Female both can apply