Customer Service Representative

Description:

We are looking for a qualified Customer Support FEMALE Executive.
Duties of Customer Support.
1. Overseeing the customer service process.
2. Resolving customer complaints brought to your attention.
3. Creating policies and procedures.
4. Conducting quality assurance surveys with customers and providing feedback to the staff.
5. Possessing excellent product knowledge to enhance customer support.
6. Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

1. Excellent interpersonal and written and oral communication skills.
2. Computer skills.
3. Knowledge of mediation and conflict resolution techniques is preferable.

Media Science students will preferable.