Customer Service Officer

Description:

UPS Pakistan ASC is looking for a Customer Service Officer to join our team! We are seeking a motivated individual with excellent communication skills to handle customer inquiries and resolve issues in a professional manner. If you enjoy engaging with customers and can deliver exceptional service, this opportunity is for you!

Key Responsibilities:

• Handle customer calls and emails promptly, following established guidelines.
• Resolve customer issues, discrepancies, and complaints in a timely and effective manner.
• Uphold Service Level Agreements (SLAs) and ensure compliance with internal processes.
• Participate in problem-solving and recommend process improvements.
• Guide customers about UPS products and services to ensure they are well-informed.
• Generate new customer leads from inbound calls and emails for the sales department.
• Proactively follow up on import and export services (End-to-End).
• Create airway bills for both Export and Import.
• Perform other ad-hoc duties as required.

Education:

• Minimum: Graduation

Experience:

• 1-2 years in customer service or related roles.

Shift:

• Morning Shift

Location:

• Clifton, Karachi

Working Days:

• Monday to Friday

Benefits:

• Fuel Allowance
• Provident Fund (PF)
• Medical and Life Insurance
• Bonus
• Market Competitive Salary