Customer Service Executive

Description:

We're looking for an experienced Customer Service Executive for our Lahore office.

Job Description:

An ideal candidate should be able to:

• Connect and process telephone requests.
• Receive incoming calls and take messages on behalf of other staff.
• Ensure that a high level of customer service is consistently provided.
• Maintain the database and other systems available.
• Handle day to day generals queries and booking via email and calls.
• Can manage heavy call volume efficiently.
• Work cooperatively as part of a team to ensure that priority tasks are carried out effectively and meet the required deadlines.
• Be tactful and have respect for the need for confidentiality to all parties concerned, including members of staff, customers and sessional staff.

Education:

Graduation

Skills:

• Must be Fluent in in English speaking and writing
• Excellent verbal communication skills in English required, including clear articulation, active listening, and the ability to convey ideas effectively.
• Efficient in processing calls and queries.

**Previous experience in customer service from UK, USA or Canadian-based company would be plus