Customer Service Executive

Description:

Qualification and Experience:

• Proficient in spoken and written English.
• Experience in Zendesk, Gorgias, and Kustomer-type CRM.
• Minimum 2 years of experience in a customer support role or supervision.
• Availability for night shifts.

Responsibilities:

• Manage Email Queries, Live Chat, and Calls with international clients.
• Proficiency in computer operations and using MS Office and Excel.
• Can manage and train subordinates on projects for which he has expertise.
• No sales, targets, or commission-based work.