Customer Service Executive

Description:

Company Overview: JC Buckman is a renowned Healthy Lifestyle brand recognized for delivering top-notch, exceptional quality massage chairs and lifestyle products in Pakistan. Since its establishment in 2018, JC Buckman has been honored with the top brand of the year awards for 2020 and 2021 in the category of healthy lifestyle products, solidifying its position as the market leader in Pakistan for many years. It stands as an exemplary initiative of Bee Enterprises, a company with a successful business presence in the Pakistani market for 20 years, having launched several top international lifestyle brands. As a dynamic and growing company, we are currently seeking a dedicated and customer-centric individual to join our team as a Customer Service Representative, ensuring unparalleled service and support to our valued customers.

Key Responsibilities:

Customer Interaction:

• Respond to customer inquiries and provide timely and accurate information.
• Address customer concerns and resolve issues efficiently to ensure a high level of customer satisfaction.
• Communicate with customers via phone, email, chat, and other channels.

Problem Resolution:

• Analyze customer issues and provide effective solutions.
• Collaborate with other departments to resolve complex problems and ensure customer needs are met.

Product Knowledge:

• Develop a comprehensive understanding of our products and services to effectively assist customers.
• Stay informed about product updates, changes, and promotions.

Documentation:

• Maintain accurate records of customer interactions and transactions.
• Document customer feedback and share insights with the team to improve overall service quality.

Customer Education:

• Educate customers on product features, usage, and best practices to enhance their overall experience.

Cross-functional Collaboration:

• Collaborate with sales, marketing, and other teams to ensure a seamless customer experience.
• Provide feedback to internal teams based on customer interactions to contribute to product and service improvements.

Quality Assurance:

• Participate in quality assurance initiatives to ensure service excellence and adherence to established standards.

Qualifications:

· High proficiency in spoken English language.

· Proven experience in customer service or a related role.

· Excellent communication skills, both written and verbal.

· Strong problem-solving and decision-making abilities.

· Ability to handle challenging situations with patience and professionalism.

· Positive attitude and a passion for delivering outstanding customer service.

· Pleasant demeanor, courteous and polite.

· Strong interpersonal communication skills.

· Team Player.

· Minimum Education: A Levels or Bachelors.