Customer Sales Specialist

Description:

1-Manage large amounts of outbound calls in a timely manner

2-Follow communication “scripts” when handling different topics

3-Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

4-Seize opportunities to upsell products when they arise

5-Build sustainable relationships and engage customers by taking the extra mile

6-Frequently attend educational seminars to improve knowledge and performance level

Requirements and skills

1-Previous experience in a customer support role

2-Track record of over-achieving quota

3-Strong phone and verbal communication skills along with active listening

4-Familiarity with CRM systems and practices

5-Customer focus and adaptability to different personality types

6-Ability to multi-task, set priorities and manage time effectively

7-High school degree