Customer Sales Representative

 

Description:

We are seeking a Customer Service Representative who will act as the first point of contact for schools and educational institutions. You will play a key role in onboarding schools, maintaining relationships, and ensuring that all inquiries and concerns are handled professionally and promptly.

 

Key Responsibilities:

 

• Reach out to schools via phone, email, and social media to introduce our programs.

 

• Respond promptly to customer inquiries and follow up on leads.

 

• Schedule meetings, demos, and onboarding sessions with school representatives.

 

• Maintain and update customer records and communication logs.

 

• Coordinate with internal teams to ensure smooth execution of programs.

 

• Assist in building long-term relationships with partner schools.

 

• Provide feedback from schools to improve services and offerings.

 

Requirements:

 

• Excellent communication skills in English and Urdu.

 

• Ability to multitask, prioritize, and manage time effectively.

 

• Comfortable using tools like Google Sheets, and MS Office (training will be provided).

 

• Prior experience in customer service or client relations is a plus

 

• Passion for education, technology, or working with schools is highly desirable.

 

Preferred Qualifications:

 

• Bachelor's degree or relevant diploma.

 

• 1+ year of experience in a customer-facing role.

 

• Knowledge or interest in STEM/robotics education is a bonus.