Customer Representative Manager

Description:

📢 WE’RE HIRING | Customer representative Manager – CRM
📍 Location: Port Qasim, Karachi
🏢 Company: Crown Solar Energy
💼 Experience: 3–5 Years
TRL HR Consultants is looking for a skilled and customer-focused Customer representative Manager – CRM for Crown Solar Energy. The ideal candidate will be responsible for enhancing customer satisfaction, managing customer relationships, resolving complaints, and improving overall service quality.
🔹 Key Responsibilities:
- Oversee customer and stakeholder interactions, feedback, and complaints to ensure timely resolution.
- Develop strategies to improve customer experience, retention, and service quality.
- Coordinate with Sales, Customer Support, and Technical teams to resolve customer concerns.
- Monitor customer satisfaction KPIs and identify recurring issues.
- Recommend process improvements to enhance service delivery and customer satisfaction.
✅ Requirements:
- Bachelor’s degree in Business Administration, Marketing, or a relevant field.
- 3–5 years of relevant experience in Customer Experience, Customer Service, or CRM.
- Strong communication, leadership, and problem-solving skills.
- Proficiency in MS Office and CRM systems.