Customer Relationship Manager

Description:

Are you great at building strong relationships and managing client communication?

Nexus92 is hiring a Customer Relationship Manager to join our growing team. This role is ideal for someone with strong interpersonal skills who enjoys solving client problems, improving satisfaction, and supporting long-term growth. You’ll work closely with internal teams to ensure a smooth client experience and help drive the company’s service excellence forward.

Key Responsibilities

• Manage and nurture relationships with new and existing clients

• Serve as the main point of contact for client communication and support

• Identify client needs and coordinate with internal teams to ensure timely solutions

• Monitor client satisfaction and proactively address issues or concerns

• Maintain detailed records of client interactions and project updates

• Support retention strategies and contribute to client success initiatives

Who We're Looking For

• Minimum 2 years of experience in a customer-facing or account management role

• Strong communication and interpersonal skills

• Ability to multitask and manage multiple client accounts

• A proactive mindset with a problem-solving attitude

• Familiarity with CRM tools and a basic understanding of tech or digital services is a plus