Customer Relationship Management Specialist

Description:

🚀 We’re Hiring: Customer Relationship Management Specialist – ShopSmart (Retail SaaS)

Join us at ShopSmart, our customer engagement & retention SaaS platform built for the organized retail sector. We’re looking for a self‑driven communicator who loves building strong client relationships and driving growth.

What you’ll do:

• Engage with customers regularly, present progress, and suggest new ideas to boost sales & retention.
• Manage accounts, follow up on payments, and provide online support when needed.
• Collaborate with teams to enhance customer experience.

What we’re looking for:

• 1 - 2 years of CRM experience (SaaS/retail preferred) - Fresh graduates may also apply.
• Strong understanding of SaaS concepts & platforms.
• Proficient in Microsoft Excel, Word, and PowerPoint
• Excellent communication skills (written & spoken).
• Self‑motivated, proactive attitude.
• Bonus: Familiarity with Figma, Shopify, CRM tools, PHP and design/front‑end tools.