Description:
This position is responsible to deliver on the Lead Logistics Strategy around the assigned Client Portfolio, in the Pakistan Area.
Key Responsibilities:
- Ensure service delivery as per agreed framework with Clients
- Coordinate with internal stakeholders to ensure operational excellence and quality execution
- Work closely with Program Management Focals, Clients and Vendors to understand customer pain points, plan and execute actions around them
- Fostering a team culture which supports our Vision and strategy and driving team accountability
- Utilizing CX communication channels and being responsible for key messaging, updates and driving focus on knowledge management, engagement, and development of team members
- Full ownership of client performance and business results
Required Experience & Skills:
- 3+ years’ experience in Lead Logistics
- High level of understanding of business, product, and interaction between CX and other commercial functions
- Curiosity to understand customer needs, global trade, local and international market landscape, and how these interact.
- Strong written and verbal communication skills
- Passion for coaching teams and the development of capabilities to support improved business results
- Change management skills with strong customer centricity
- Collaboration and stakeholder management skills with the ability to operate and lead under pressure
- Strong operational and business understanding