Customer Experience Consultant

Description:

Acts as the owner of the job file and has responsibility for creating

and updating of shipping documents and Customer Invoices in the system.

Owns all SCM Operations activities under file management for the

customers under purview.

Key Activities include:

All file management activities post booking.

Documentation.

System Updates.

Operational finance.

Proactive communication with customer service in case of exceptions.

Supporting Customer Service in customer query resolution and exception

handling.