Description:
Join our team as a Customer Experience Consultant and be at the forefront of delivering exceptional service to our customers. Your role involves executing all operational tasks efficiently to ensure our customers' success. You'll proactively identify and resolve issues, working closely with various teams to provide seamless support. As the first point of contact for customers, you'll play a pivotal role in enhancing their experience with us.
Job Responsibilities:
- Deliver a superior Customer experience to our customers
- Execute all operations tasks on time and on plan to support our Customers success
- Proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly.
- Closely collaborate with other teams within and across CSO/DOC
- Act as the first point of contact for customers
- Actively build strong relationships with customers
- Manage the shipment/ file from booking to invoicing in accordance with agreed processes and IOP/SOP
- Prepare all required documentation timely and accurately
- Proactive communication with customer/suppliers in case of exceptions
- Resolve operational issues / escalations quickly and effectively
- Be the primary point of contact for customers and act as an advocate for the customer internally
- Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
- Identify and execute upselling opportunities
- Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
- Execute all operational finance process in accordance with customer and company guidelines
- Update all systems and milestone timely and accurately