Customer Care Officers

Description:

United Bank Limited (UBL) is looking to hire fresh and experienced individuals as Customer Care Officers. We are looking for committed and passionate individuals who are willing to be a part of the banking service industry.

If you have exceptional written and verbal communication skills, have a can-do service attitude and the confidence to undertake a challenge, then this is the place for you!

Key Responsibilities:
Handle customer queries within the standard time, as defined by management
Highlight issues and queries faced during complaint resolution to their respective team supervisors/ managers
Monitor and follow up with the concerned department who are responsible for resolving complaints and to close the same on Complaint Management & Tracking System

Skills Required

1. Customer focused
2. Good communication skills
3. Team player
4. Adherence to high customer service standard

Eligibility Criteria
Minimum Bachelor’s from a HEC Recognized Institute / University
Fresh Graduates are encouraged to apply

Timing: Shift based