Credit & Collections Analyst

Description:

• Conduct customer financial risk assessment, including balance and payment analysis, credit report analysis and determine appropriate customer control measures
• Collect outstanding balances and ensure strong portfolio management and performance
• Directly communicate with clients about credit and or collection status and obtain all necessary information to determine creditworthiness
• Make determination whether to extend service based on analysis and articulate it in a manner that is simple, clear, and easy to understand
• Reconcile invoice, payments, and transaction details over multiple billing statements
• Promptly respond to and resolve billing and credit inquiries
• Understanding of finance, internal control processes, lien rights and bond claims, bankruptcy knowledge, and creditor rights

What We’re Looking For

• 2+ years of proven experience as a Collection Analyst or similar role
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection (e.g. FDCPA)
• Comfortable working within a performance based structure
• Ability to communicate directly with customer through multi-channel (email, chat, phone, etc.) collection methodology
• Excellent communication skills (written and oral)
• Skilled in negotiation, problem solving, probing with one call resolution
• Experienced with and A/R aging, dollar balance and/or percentage past due in delinquency aging collections