Computer Support Professionals

Description:

• Minimum a bachelor’s degree in Computer sciences or related technology

Certifications (Preferable):

• Sophos Certified

• MCP (Microsoft Certified Professionals)

Experience:

• Minimum 1 year experience

Roles and Responsibilities:

• Diagnose and troubleshoot assigned technical issues.

• Research, identify and implement solutions to software and hardware issues.

• Taking ownership of customer issues reported/ assigned and seeing problems through to timely resolution.

• Ask targeted questions from the clients to quickly understand the root of the problem.

• Communicate with clients through a series of actions, either via phone, email, or chat, until the technical issue is resolved.

• Provide prompt and accurate feedback to customers.

• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

• Prioritize and manage several open issues simultaneously.

• Liaise with vendors and other IT personnel for problem resolution.

• Properly escalate unresolved issues to appropriate internal stakeholders.

• Refer to internal database or external resources to provide accurate tech solutions.

• Document technical knowledge in the company’s portal.

• Maintain jovial relationships with clients.