Commercial Executive

Description:

• To maximise revenues in the domestic and international marketplace with support from the Head of Supply Chain.
• To advise and assist manufacturing departments on customer (B2B & B2C) feedback and the production's obligations towards commercial partners.
• To support in Marketing (ATL, BTL & Social media), Sales, Business Development and customer Services.
• To develop and ensure that commercial deals are supported and managed throughout the term of the deal including following delivery of the products to all B2B & B2Ccustomers.

KEY RESPONSIBILITIES

• Commercial deal making: To work with the Head of Supply Chain to negotiate commercial deals for B2B & B2C product delivery, including product distribution, product placement and vendor arrangements.
• Database management: To manage databases used by MARJEES to record commercial deals, customer and vendor repository.
• Contracting: To manage all commercial contracting process of MARJES locally & internationally.
• Communication with Production: To communicate with production on the status of sales deals (B2B & B2C) and advise production (Botanicals & Foods) on deliverables while ensuring that production adhere to these requirements, through constant communication with them.
• Delivery materials: To negotiate and make available all packing materials as well as any other material required/necessary for the sale of any & all MARJEES products locally & internationally.
• Targets and forecasting: To forecast commercial income and meeting commercial targets, while keeping the supply chain head in the loop.
• Research: To undertake research projects and business analysis on different existing products, forecasted products and Greenfield products as well as market information where required by the Supply Chain Head.
• Business Development: To grow the business by identifying new markets, clients and geographical territories through strong grip on sales, marketing & Customer Services. Skills in communication (all), negotiation, teamwork, data analysis and project management are vital for the success of the executive & MARJEES.

Specific functional area responsibilities:

SALES
• Keeping in contact with existing customers
• Identifying new sales leads and meeting new customers
• Agreeing sales targets, sales prices, contracts and payments
• Meeting sales targets
• Promoting new products and any special deals
• Advising customers about delivery schedules and after-sales service
• Recording orders and sending details to the concerned at the Marjees head office
• Giving feedback on sales trends

MARKETING

You'll contribute to and develop integrated marketing campaigns to promote MARJEES product range and service, which requires:
• planning
• advertising (Print & Social Media)
• public relations
• event organization
• product development
• distribution
• sponsorship
• research.
• create awareness of and develop the brand you're marketing
• communicate with target audiences and build and develop customer relationships help with marketing plans, advertising, direct marketing and campaigns
• support the marketing manager in delivering agreed activities
• source advertising opportunities and place adverts in the press or on the radio
• work closely with in-house or external creative agencies to design marketing materials such as brochures and adverts
• write and proofread marketing copy for both online and print campaigns
• produce creative content, including videos and blog posts
• run social media channels (e.g. Twitter, Facebook and LinkedIn) to enhance audience engagement
• organize and attend events such as conferences, seminars, receptions and exhibitions
• source and secure sponsorship
• liaise with designers and printers and organize photo shoots
• arrange the effective distribution of marketing materials
• maintain and update customer databases
• conduct market research, for example using customer questionnaires and focus groups
• develop relationships with key stakeholders, both internal and external.

Customer Services

• Offer customer support and oversee the customer service process.
• Resolving customer complaints coming in person or via emails, on all/any MARJEES Social Media platforms and came to your attention.
• Conducting quality assurance surveys with customers and providing feedback to the head of supply chain/management.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant personality outlook.

KNOWLEDGE AND SKILLS

• Self-motivated and driven by targets.
• Resilience
• Strong communicator
• Ability to influence and negotiate with others.
• Commercial awareness.
• ICT Skills
• Numerical Skills
• Research, report writing and presentation experience as well as a sense of empathy.
• A high level of computer literacy with extensive knowledge of databases and spreadsheet packages.
• A genuine interest in the range of MARJEES products and industry line.
• Familiarity with technical specifications of the MARJEES business lines.

COMPETENCIES

• Planning and organising- Is able to think ahead in order to establish an effective and appropriate course of action for self and others.
• Flexibility- Adapts and works effectively with a variety of situations, individuals or groups.
• Communication- Is able to get one’s message understood clearly by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information.
• Relationship development- Is able to develop collaborative relationships with people at all levels within the organisation and with existing and potential business partners.
• Resilience, drive and energy- Demonstrates and promotes enthusiasm, commitment and capacity for sustained effort and hard work over long periods.
• ICT Tools- Have knowledge, some exposure and keen interest in ICT tools like CRM and SAP.

QUALIFICATIONS

• Post-graduation/under-graduation in Communication Design, Management, Marketing or Business Administration.
• Proof of 'Research Projects' in the field or 'Internships' will be an added advantage.