Description:
With the Invoice to Cash Collections Team, no day is a dull day. This is a critical and vigorous position that requires one to work in various applications such as the primary collections system Akritiv, Oracle, Salesforce, and billing system Zuora. There is also a need to be able to create, review and analyze reports created out of those internal systems. The collector also needs to closely work with commercial teams and external clients on a daily basis to resolve disputes.
Responsibilities
- Receive assigned tasks as assigned for invoices needing outreach.
- Perform outreach client phone calls and emails on invoice acceptance and dispute resolution.
- Provide verbal and/or written billing explanations to client/client services/sales.
- Promptly and precisely process emails.
- Assist with the escalation of key issues to senior management to ensure adherence to established policies and procedures.
- Work with suspension team for recommendations on removing subscription entitlements.
- Ensure all client feedback regarding invoice receipt and or payment, if provided is accurately and precisely documented.
- Provide ad hoc reporting as necessary.
Basic Qualifications
What we’re looking for:
- BBA/MBA, BS/MS A&F, M.Com
- Excellent communication skills (Verbal / Written)
- Strong analytical and problem solving/research skills with a high attention to detail.
- Basic knowledge to intermediate of MS Office, particularly MS Excel(Pivot tables, V/H Look-ups)
- Ability to independently work as a contributing member in a high-paced and focused team with minimal directions.
- Willingness to work in rotational shifts as per business requirement.
Preferred Qualifications
- 1 – 3 Years of prior experience of customer services or order management
- Prior experience of working in Salesforce or Oracle