Description:
You will be the first point of contact for prospective clients. Your role involves starting meaningful conversations with business owners and decision-makers, explaining how our services may address their challenges, and turning relevant interest into scheduled sales appointments.
This is an on-site position with a night shift from 6:00 PM to 2:00 AM Pakistan time. Applicants must be available to work from the office during these hours.
This role requires clear communication, consistent follow-up, accurate recordkeeping, and the ability to remain professional when handling objections or rejection.
Key responsibilities
- Make outbound calls to prospective business clients within assigned target markets.
- Reach relevant decision-makers and introduce Norva Systems’ services clearly and professionally.
- Ask discovery questions to understand each prospect’s business challenges, current processes, and interest in our solutions.
- Qualify prospects based on service fit, business needs, decision-making authority, and potential timelines.
- Book qualified appointments and share clear conversation notes with the sales team.
- Handle common objections confidently without making misleading promises.
- Follow up with interested prospects and maintain an organized callback schedule.
- Update the CRM with accurate contact details, call outcomes, qualification notes, and next steps.
- Work toward agreed activity, appointment, and quality targets.
- Share prospect feedback and suggest improvements to call scripts and outreach messaging.
- Respect opt-out requests and follow company outreach procedures.
Skills and qualifications
- Strong verbal English communication and active-listening skills.
- Confidence speaking with business owners, managers, and other decision-makers.
- Ability to explain services in simple terms and connect them to business needs.
- Strong organization, attention to detail, and follow-through.
- A resilient attitude toward rejection and a willingness to learn from feedback.
- Comfort using CRM systems, calling tools, spreadsheets, and online calendars.
- Ability to work independently while coordinating with the sales team.
- Availability to work on-site during the night shift, from 6:00 PM to 2:00 AM PKT.