Client Support Specialist

Description:

EaseFix is seeking a confident, proactive, and detail-oriented Client Support Specialist to join their growing team. This role plays a crucial part in ensuring smooth daily operations and facilitating effective communication between clients, engineers, and internal departments. The ideal candidate will manage multiple conversations, prioritize tasks efficiently, and maintain a calm, solution-focused approach to keep workflows seamless.

Key Responsibilities

• Coordinate with clients, engineers, and support teams to ensure timely task completion and issue resolution.

• Manage and respond professionally to client queries through calls, messages, and emails.

• Handle service requests related to property, maintenance, or logistical coordination.

• Provide real-time support and maintain continuous communication with both field and back-office teams.

• Take full ownership of daily tasks with minimal supervision, ensuring all responsibilities are completed effectively.

Key Skills & Qualities Required

• Strong time management skills and ability to handle multiple priorities simultaneously.

• Efficient multitasking capabilities with quick focus shifting.

• Excellent verbal and written communication skills.

• Strong interpersonal skills combined with a customer-centric attitude.

• Proficiency with basic technology tools such as spreadsheets, mobile applications, and task managers.

Work Timings

• Weekly rotational shifts:

  • 1:00 PM – 10:00 PM

  • 2:00 PM – 11:00 PM

  • 3:00 PM – 12:00 AM

• Work schedule: 5 days a week

What We Offer

• A fast-paced, dynamic, and collaborative work environment

• Growth opportunities in a scaling company

• Hands-on learning from day one

• Supportive team and leadership

• Competitive compensation