Client Success Manager

Description:

Responsibilities

• Understand the WorkTipsPro Job Search Program
• Follow clients through program modules and lead them through the entire learning/job search journey
• Follow up with mentees
• Find out how mentees have been doing during the week
• Send weekly priorities on what clients should focus on in the week
• Do written and video resume reviews
• Do LinkedIn reviews
• Do portfolio reviews
• Do mock interviews
• Attend office hours
• Lead office hours
• Answer mentees questions
• Track client metrics weekly (application, networking, social media)
• Encourage and support mentees
• Do check up calls with mentees
• Do onboarding calls with mentees
• Hold mentees accountable with love.

Requirements

Must-have

• Be good with clients. Have client-facing experience
• Very good verbal and written English
• Experience working with North American clients
• Work US/Canada Eastern Timezone
• Good internet connection for video calls
• Flexible to work weekends and evenings

Nice to have

• Career coaching exposure/experience
• HR/Recruitment experience
• Resume writing experience
• Project management experience