Client Services Associate

Description:

As a Client Services Associate at OxCore, you'll provide dedicated remote support to an assigned client team, stepping into whichever role that client needs most, from administrative coordination to client-facing communication. This position is ideal for someone highly organized, adaptable, and comfortable wearing multiple hats across a fast-moving, client-focused environment.

WHAT YOU'LL BE DOING

(Exact duties will vary depending on your assigned client — you may be asked to take on any of the following.)

Client & Team Communication: Manage and respond to client emails and calls professionally and promptly; act as a liaison between the client and their internal or external contacts.

Scheduling & Coordination: Manage calendars, appointments, bookings, and follow-ups as needed by the client.

Documentation & Data Entry: Maintain accurate records and databases, ensuring meticulous data entry and organization.

Client Support: Provide day-to-day operational and administrative support tailored to the client's workflow and systems.

Research & Preparation: Prepare for client meetings by gathering relevant information and researching stakeholders or contacts as needed.

Process Improvement: Support data clean-up initiatives and contribute ideas to improve workflows and efficiency.

Quoting & Follow-Up: Prepare basic quotes or estimates for clients' customers where applicable, ensuring accuracy and alignment with service offerings.

WHAT WE'RE LOOKING FOR

Experience: Prior experience supporting US-based clients preferred.

Availability: Must be willing and able to work night shift hours aligned with US business hours.

Communication: Excellent written and verbal English communication skills, including professional email drafting and phone etiquette.

Education: A bachelor's degree minimum.

Skills: Highly organized, detail-oriented, and comfortable multitasking across shifting priorities.

Mindset: Proactive, adaptable, and willing to "wear multiple hats" as client needs evolve.

Tech Comfort: Comfortable learning new tools and platforms depending on the assigned client's systems.

Base Salary: Market competitive