Change Analyst

Description:

• The Change Analyst ensures that all aspects of change management (addition/removal or alteration to the existing enterprise infrastructure) are planned and executed seamlessly in accordance with company protocols and ITIL standards
• Analyze, plan and facilitate all changes across the enterprise
• Ensure that changes are conducted in accordance with company standards and department SLAs and take necessary corrective measures where required
• Responsible for screening all logged change requests and taking necessary action based on the specifications of the change
• Managing projects of varying complexities and scope
• Coordinating with multiple teams across the enterprise to gain insights on the nature of the change and plan it efficiently providing a social with the least/no impact to revenue
• Handling administrative tasks on the change management database server while regularly monitoring it to ensure functionality
• Moderating the Ibex Weekly Change Review Call
• Designing custom reports in accordance with business requirements
• Ensuring on call availability during department non business hours
• Will be working in accordance with Eastern Standard Time Zone

Job Requirements:

• Bachelors in Computer Science, IT or related field
• Fresh to 1 year of experience in the field
• Ability to facilitate, drive, orchestrate, and lead large diverse groups
• Strong verbal, written and presentation skills
• Willingness to learn and grow ITSM knowledge and practices
• Able to handle in crisis-situation, project planning and define priorities under pressure and within fixed procedures
• General technical knowledge in Mobile Access, Core IT/Telco and services
• Good analytical skills
• Due to the nature of this work, must be able to work unconventional shifts (on call/afterhours/weekends)