Change Analyst



  • The Change Analyst ensures that all aspects of change management (addition/removal or alteration to the existing enterprise infrastructure) are planned and executed seamlessly in accordance with company protocols and ITIL standards
  • Analyze, plan and facilitate all changes across the enterprise
  • Ensure that changes are conducted in accordance with company standards and department SLAs and take necessary corrective measures where required
  • Responsible for screening all logged change requests and taking necessary action based on the specifications of the change
  • Managing projects of varying complexities and scope
  • Coordinating with multiple teams across the enterprise to gain insights on the nature of the change and plan it efficiently providing a social with the least/no impact to revenue
  • Handling administrative tasks on the change management database server while regularly monitoring it to ensure functionality
  • Moderating the Ibex Weekly Change Review Call
  • Designing custom reports in accordance with business requirements
  • Ensuring on call availability during department non business hours
  • Will be working in accordance with Eastern Standard Time Zone

Job Requirements:

  • Bachelors in Computer Science, IT or related field
  • Fresh to 1 year of experience in the field
  • Ability to facilitate, drive, orchestrate, and lead large diverse groups
  • Strong verbal, written and presentation skills
  • Willingness to learn and grow ITSM knowledge and practices
  • Able to handle in crisis-situation, project planning and define priorities under pressure and within fixed procedures
  • General technical knowledge in Mobile Access, Core IT/Telco and services
  • Good analytical skills
  • Due to the nature of this work, must be able to work unconventional shifts (on call/afterhours/weekends)

Organization ibex
Industry IT / Telecom / Software Jobs
Occupational Category Change Analyst
Job Location Lahore,Pakistan
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Entry Level
Experience Fresh
Posted at 2023-03-22 3:43 pm
Expires on 2024-06-29