Call Support Agent

Description:

We are seeking a friendly, professional, and detail-oriented Call Support Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, and ensure an excellent customer experience.

Responsibilities:

• Handle inbound and outbound calls from customers and clients in a professional and courteous manner
• Respond to customer inquiries and provide accurate information about products, services, or programs
• Troubleshoot issues and escalate complex problems to appropriate teams
• Document and track all interactions in the company CRM system
• Maintain a high level of professionalism, patience, and empathy during calls

Requirements:

• Excellent verbal and written English communication skills (U.S. accent preferred)
• Strong problem-solving skills and attention to detail
• Previous customer service experience is preferred
• Comfortable using CRM software and other communication tools
• Ability to work in a fast-paced environment and handle multiple tasks efficiently