Call Centre Staff

 

Description:

AVOTAX INC is looking for Call Centre Staff.

 

Responsibilities

Manage Large Amounts Of Inbound & Outbound Calls in a Timely Manner

Build Sustainable Relationship & Engage Customers By Taking The Extra Mile

Keep Records of All Conversations in our Call Centre Database in a Comprehendle Way

Follow Communication" Scripts "When Handling Different Topics

Meet Person/Team Qualitative & Quantitative Targets

Identify Customers Need, Clerify Information, Research Every Issue & Provide Solutions & or Alternatives

Business Concept

To handle a minimum call per shift as per their approved score card, depending upon the floor situation

To increase the IVR utilization of the unit tying into all unit goals

To meet all the service standards / indicators of 100% courtesy & accuracy

To complete any post call processing necessary to resolve client queries or problems

To achieve standards already established for call handling

Organization AVOTAX INC
Industry Call Center / BPO / KPO Jobs
Occupational Category Call Centre Staff
Job Location Karachi,Pakistan
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2022-06-25 5:23 am
Expires on 2022-09-13