Call Center Specialist

Description:

We are hiring fluent/native Arabic-speaking Call Center Agents to join our team in Lahore for a UAE-based client. The ideal candidate will be responsible for handling customer interactions efficiently while maintaining high service standards.

Key Responsibilities

• Handle inbound and outbound calls in Arabic professionally
• Assist customers with inquiries, complaints, and service requests
• Provide accurate information and ensure customer satisfaction
• Maintain proper call records and documentation
• Follow communication scripts and company guidelines
• Coordinate with internal teams when required

Requirements

• Fluent or Native-level Arabic (mandatory)
• Good understanding of English
• Strong communication and interpersonal skills
• Ability to work in a 12-hour shift (9 AM – 9 PM)
• Prior call center experience is a plus
• Basic computer skills