Call Center Representative

Description:

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of all conversations in our call center database in a comprehensible way
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers