Call Center Representative

Description:

The Call Center Representative role is a full-time, on-site position based in Lahore. The representative will handle inbound and outbound calls, respond to customer inquiries, provide accurate information about services, and resolve issues in a professional and timely manner. Daily responsibilities include documenting interactions in relevant systems, following scripts and guidelines where appropriate, and escalating complex concerns to the appropriate team members. The role involves maintaining high levels of customer satisfaction, meeting performance targets, and collaborating with colleagues to improve call handling quality. The representative is expected to adhere to company policies, maintain confidentiality, and contribute to a positive, service-oriented work environment.
Qualifications

• Customer service and support skills, including experience as a Customer Service Representative and handling Customer Support interactions.
• Ability to maintain high levels of Customer Satisfaction through clear communication, problem-solving, and follow-through.
• Strong Interpersonal Skills for building rapport, active listening, and managing difficult conversations professionally.
• Solid Computer Literacy, including comfort with call center software, CRM tools, email, and basic office applications.
• Effective spoken and written communication skills in English (and Urdu, preferred), with a clear and courteous phone manner.
• Ability to work full-time on-site in Lahore, manage shifting priorities, and meet call volume and quality targets.
• Previous experience in a call center or customer-facing role is an advantage; familiarity with technology or digital services is beneficial.
• Minimum high school diploma or equivalent; further education in business, communications, or related fields is a plus.