Call Center Representative

Description:

This is a full-time on-site role for a Call Center Representative, located in Lahore. The Call Center Representative will be responsible for handling incoming and outgoing customer calls, providing information, resolving customer issues, and ensuring high levels of customer satisfaction. Day-to-day tasks include answering customer inquiries, managing complaints, and offering solutions to customer problems. The role requires maintaining accurate records of customer interactions and adhering to company policies and procedures.

Qualifications

• Strong Customer Service and Customer Support skills
• Ability to ensure Customer Satisfaction with excellent Interpersonal Skills
• Proficiency in Computer Literacy
• Excellent verbal and written communication skills
• Ability to work effectively in a team environment
• Experience in a call center environment