Call Center Representative

Description:

At Helpp, we are looking for an energetic and dedicated candidates who can become a part of our contact center.

Responsibilities

• Converting inbound leads by answering telephone calls, whatsapp or online customer touchpoints and convert them to confirmed orders.
• Informs clients by explaining procedures; answering questions; providing information.
• Accomplishes sales and organization mission by completing related results as needed.
• Managing social media responses for online campaigns and ads.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company's new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Collaborate with other call center professionals to improve customer service

Requirements

• Fleuncy in English speaking skills.
• 2+ years' experience in relevant industry
• Excellent written and verbal communication skills
• Excellent multitasking skills
• Female candidates will be preferred

We don't believe in hiring employees. We hire Team Members!

Our selection process is extremely competitive and we do not reply to each individual about their outcome. Only the short-listed candidates will be contacted.