- Address inquiries regarding our educational programs, admissions process, course offerings, and other related services.
- Assist in resolving issues related to our learning platform and recommend appropriate solutions.
- Guide prospective students and parents through the enrollment process and explain the benefits of our educational programs.
- Collaborate with other departments to ensure accurate and up-to-date information is shared with callers.
- Keep detailed records of all interactions and follow up on pending issues promptly.
· Fresh graduates are encouraged to apply.
· Previous experience in a call center or customer service role is a plus.
· Strong communication skills
· Passion for education and a genuine interest in helping students achieve their academic goals.
· Patience, empathy, and a positive attitude towards handling customer inquiries and challenges.
· Proficiency in using basic computer applications and a willingness to learn new software systems.