Call Center Representative



  • Answering inbound calls from customers and providing assistance with their inquiries or concerns
  • Making outbound calls to customers for various purposes such as follow-ups, surveys, and promotions
  • Handling customer complaints and resolving issues in a timely and effective manner
  • Updating customer information in the database and maintaining accurate records of customer interactions
  • Providing product or service information to customers and promoting the company's offerings
  • Utilizing software and tools to manage and track customer interactions and tasks
  • Meeting or exceeding daily or weekly call quotas and customer service targets
  • Maintaining a positive and professional demeanor at all times while interacting with customers
  • Following scripts and call guidelines to ensure consistency and quality of service provided
  • Participating in ongoing training and development to enhance skills and knowledge of products, services, and processes.


  • O/A Levels or Bachelor's degree
  • Excellent communication skills, both verbal and written
  • Strong customer service skills and ability to handle difficult situations with empathy and professionalism
  • Ability to work in a fast-paced environment and handle a high volume of calls
  • Familiarity with computer systems and software used in call center operations
  • Ability to work flexible hours
  • Previous call center or customer service experience may be preferred but not always required.

Organization DIGITEMB
Industry Call Center / BPO / KPO Jobs
Occupational Category Call Center Representative
Job Location Karachi,Pakistan
Shift Type Night
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-03-13 8:07 am
Expires on 2023-11-02