Call Center Representative

Description:

• Answering inbound calls from customers and providing assistance with their inquiries or concerns
• Making outbound calls to customers for various purposes such as follow-ups, surveys, and promotions
• Handling customer complaints and resolving issues in a timely and effective manner
• Updating customer information in the database and maintaining accurate records of customer interactions
• Providing product or service information to customers and promoting the company's offerings
• Utilizing software and tools to manage and track customer interactions and tasks
• Meeting or exceeding daily or weekly call quotas and customer service targets
• Maintaining a positive and professional demeanor at all times while interacting with customers
• Following scripts and call guidelines to ensure consistency and quality of service provided
• Participating in ongoing training and development to enhance skills and knowledge of products, services, and processes.

Qualifications:

• O/A Levels or Bachelor's degree
• Excellent communication skills, both verbal and written
• Strong customer service skills and ability to handle difficult situations with empathy and professionalism
• Ability to work in a fast-paced environment and handle a high volume of calls
• Familiarity with computer systems and software used in call center operations
• Ability to work flexible hours
• Previous call center or customer service experience may be preferred but not always required.