Call Center Manager

Description:

🚀 We’re Hiring – Call Center Manager (Banking Sector)

📍 Location: Lahore
💰 Salary Range: PKR 120,000 – 170,000 + Benefits

Are you an experienced professional with a passion for leading high-performing teams in the banking industry? We’re looking for a Call Center Manager to drive operational excellence, ensure exceptional service quality, and lead team success.

🔹 Key Responsibilities
• Oversee day-to-day call center operations.
• Lead, coach, and inspire teams to achieve KPIs and service standards.
• Ensure compliance with banking policies and customer service protocols.
• Monitor performance metrics and implement process improvements.

🔹 Requirements
• Bachelor’s/Master’s in Business, Management, or related field.
• 7+ years of call center experience (minimum 2+ years in a managerial role).
• Strong knowledge of banking operations & customer service practices.
• Proven leadership, communication, and problem-solving skills.

🎁 What We Offer
• Competitive salary + performance incentives.
• Medical & life insurance coverage.
• Professional growth & career development opportunities.