Call Center Executive

Description:

As a Call Center Executive, you will be responsible for efficiently handling customer calls, providing accurate information, and ensuring customer satisfaction. You will also be tasked with pre-qualifying leads and processing them for further action. This role requires fluency in written and spoken English, the ability to work under pressure in a competitive environment, and strong communication, customer service, teamwork, and negotiation skills.

Job Description:

· Answering customer calls promptly and professionally.

· Providing accurate and satisfactory responses to customer inquiries and concerns.

· Pre-qualifying leads to determine their suitability for further action.

· Documenting all customer interactions accurately in the system.

· Following up on customer issues to ensure resolution and customer satisfaction.

· Collaborating with team members to ensure seamless customer service delivery.

· Adhering to call center policies and procedures at all times.

· Meeting or exceeding performance targets, including call handling and conversion rates.

Skills:

· Strong communication skills, both verbal and written.

· Exceptional customer service skills.

· Ability to work effectively in a team environment.

· Negotiation skills to handle customer queries and concerns effectively.

Experience: 1 to 2 years of experience in a call center or customer service role.