Call Center Agent

 

Needed Skills
  • Excellent Communication Skills

 

Description:

To Provide trouble shooting, technical support, Product Information to the customers landing on Contact Center ensuring that their issues are resolved swiftly and professionally in the line with agreed service levels.

Maintain high level of customer satisfaction throughout the process from the 1st call to complete problem resolution and provide complaint reference for future correspondence to the customer.

Must be well organized, able to work with less/ no supervision, multitasking by providing different customers with respective and different product information

Must suggest the key points to improve the work and efficiency for contact center to the Senior CSE.

Must follow the grids/ standards/ policies given by the management however must exceed expectations of the customers while taking into account the needs of the organization.

Register all the complaints, queries and suggestions of customers in the System, take complaints when needed and to avoid unnecessary complaint logging.

Must provide FCR (First Call Resolution) by taking ownership of the complaint/ information

Must update him/herself regarding the products/ policies, to provide customers with accurate and reliable services

Must participate in the Shift meetings held daily by the Shift supervisors, while it is also necessary to attend any training session/ refresher course being conducted by the Management.

Can work in Roster Based Shift having flexible working hours

Organization PTCL Group
Industry Call Center / BPO / KPO Jobs
Occupational Category Executive
Functional Area Customer Care
Total Positions 5
Job Location Lahore,Pakistan
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Entry Level
Salary 45000 - 60000 | PKR
Experience 1 Year
Posted at 2022-12-22 10:32 am
Expires on 2023-03-04