Description:
Job Purpose: This job is shift based and the incumbent shall be supporting the eBanking Officer in monitoring the health of SME Bank’s Alternate Delivery Channels infrastructure. The incumbent shall be responsible for basic trouble shooting and escalation of issues to concerned professionals for smooth ATM & SMS Operations.
Key Responsibilities:
- Monitoring and basic trouble shooting of SME Bank’s Alternate Delivery Channels infrastructure.
- Escalation of issues to concerned including Banking Solution Provider, Switch Controller, Acquirer, Network Service Provider, IT team or others for immediate rectification.
- Ability to monitor SME Bank’s Alternate Delivery Channels SWITCH and remediate any performance issue.
- Banking Application Consolidation Services.
- Execution of Day End and Start of Day
- Monitoring and Execution of other IT Function’s activities such as data transfer etc. as assigned by Dept. Head MIS
- Activation and Deactivation of Debit Cards as per SOPs.
- Help Desk Support to external customers and escalation of their issues to concerned branches.
- Generate documentation for logging the daily ATM status and related incidence.
- Perform related duties as required
Knowledge, Skills and Abilities Required
- Sound understanding of Server Operations, Networking and Data Bases.
- Excellent written and verbal skills.
- Able to work independently.
- Ability to work well in team environment.
- Creative problem solver, fast learner, and challenge-driven.
- Ability to prepare documentation and comparisons.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
Education:
Bachelor in Computer Sciences or equivalent IT Qualification. MCSE/CCNA training will be a plus.