Associate Software Engineer – Technical Product Support

Description:

• Communicate directly with clients to provide desired information and status on technical inquiries.
• Frequently coordinate and follow-up with clients and other stakeholders to ensure that tickets are closed on time.
• Primarily responsible for efficient and effective analysis and resolution of product related queries.
• Reviewing front end, databases, application interfaces and logs to troubleshoot and fix problems
• Log, identify, analyze, and resolve issues related to software products.
• Continuously learn and update product knowledge.
• Maintain knowledge base and FAQs about products and problems for prompt and effective services and problem resolution.
• Identify common issues and provide feedback for improvement to relevant stakeholders.
• Provide technical facilitation to Client Support in promptly addressing Client inquiries and problems.
• Use ticketing system and other software to maintain data related issues and respective resolutions.