Associate Project Manager

Description:

• Define and maintain the onboarding program for clients based on our product initiatives
• Define, track, and achieve key performance indicators for the onboarding program
• Owning the implementation process for assigned accounts which include: successful onboarding and training of the software to drive adoption by new clients
• Operating as the primary point of contact during the assigned clients onboarding phase for all hardware and software implementations
• Ensure the timely and successful completion of new client onboarding for all assigned accounts
• Monitoring client progress and activities to ensure adoption of all parts of the organization while staying within scope and on schedule
• Hosting virtual or in-person group training sessions for new customers
• Traveling on-site as needed (~25%)

What We're Looking For

• Excellent interpersonal, communication (both written and verbal), and presentation skills
• 3+ years experience in a customer-facing role in a B2B capacity, preferable in trucking, logistics, or fleet management.
• Client facing product training experience
• Strong business background including project management, account management, problem-solving, business planning, and analytical skills
• Experience in delivering client-focused solutions based on customer needs
• Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization, including executive and C-level
• BA/BS degree or equivalent work experience preferred