Description:
Associate Product Manager (SaaS) will play a part in supporting the entire product development lifecycle, from initial requirements gathering to launch and post-release analysis. There will be close coordination with various teams, contribution to data-driven decisions, and helping ensure our products deliver exceptional value to our customers.
Key Responsibilities:
Product Development & Documentation
- Document product requirements, use cases, prototypes, and solutions with clarity and precision.
- Actively participate in requirements gathering, communicating effectively with internal and external stakeholders, including customers.
- Simplify complex business requirements into easily understandable terms for the team.
- Document and review Functional Specifications to ensure accuracy and completeness.
- Perform impact analysis for both new and existing features.
- Manage product-related issues by ensuring they are logged and tracked in JIRA and other relevant tools, including reviewing and logging improvements and monitoring bugs in JIRA Service Management.
Data Analysis & Product Insights
- Assist in setting up and reviewing data points to ensure accurate data collection for product analysis.
- Utilize product analytics tools, including Amplitude, to monitor success metrics, track user behavior, and assist in generating reports.
- Help create and maintain basic product insights dashboards in Amplitude and other tools as needed.
- Support the aggregation of usage data for recent feature releases, experiments, and various usage types, providing insights that inform the Product Roadmap.
- Conduct research and competitor analysis to source and generate ideas for the product backlog.
- Gain a deep understanding of customer experience, identifying product gaps and generating new ideas to grow market share, improve customer satisfaction, and drive growth.
- Analyze users’ behavior through data and other tools, helping to communicate findings to stakeholders.
Cross-functional Collaboration & Support
- Coordinate closely with the product design team to ensure designs meet all requirements and provide a seamless customer experience.
- Participate in the QA cycle, working with the QA team to diagnose and remediate bugs and improvements.
- Assist the Customer Support team with inquiries and provide essential product-related knowledge.
- Deliver product updates and demos to customer support/success and sales teams.
- Collaborate with the Content and Marketing Teams on product updates and assist in aggregating resources for go-to-market communications for new features.
- Engage with and respond to customers on social and technology platforms.
Market Research & Insights
- Conduct research and competitor analysis to source and generate ideas for the product backlog.
- Gain a deep understanding of customer experience, identifying product gaps and generating new ideas to grow market share, improve customer satisfaction, and drive growth.
- Set up and review data points, utilizing data analysis tools for monitoring success metrics and performing in-depth analysis.
Agile Participation & Communication
- Participate actively in all steps of the Agile Charter.
- Clearly communicate the status of tasks on the product roadmap and those currently in development.
Continuous Learning & Contribution
- Assist project and product stakeholders in decision-making by providing timely reporting and analytics.
- Keep yourself up-to-date on market trends, new technologies, relevant tools, and comprehensive product knowledge.
- Assume other related duties as assigned by the Product Manager (PM).