Associate Officer Customer Excellence

Description:

Requirements:

Provide technical support to customers via call and email.

Diagnose and troubleshoot technical problems.

Escalate complex issues to senior technical support or other departments for further resolution.

Develop a strong understanding of solar products, systems, and technologies.

Stay updated with the latest advancements and trends in solar technology.

Educate customers on best practices for solar system maintenance and optimization.

Follow up with customers to ensure their satisfaction and gather feedback.

Continuously learn and enhance technical skills.

Qualifications:

Bachelor's In Electrical/Electronics Engineering

Fresh to 2 Years Experience Required