Associate, Credit Client Support

Description:

• You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data and the industry we cover.
• Your position is critical in helping clients navigate and extract data from the S&P Global Market Intelligence product range. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, as a Credit Client Service Associate, you will be a consultant providing the best and most efficient ways for our clients to achieve quality results.
• On completion of internal training, the role will also include proactively reaching out to clients to deliver training on our various product offerings. This involves developing an understanding of the client’s workflow and providing tailored assistance to help clients maximize their usage of the S&P Global Market Intelligence product range.

What’s In It For You

• This position provides an excellent opportunity to build on your existing financial knowledge and skillset with possibilities for future career progression.
• Join a team that involves working closely with clients and includes continuous training with industry leaders in credit, analytics and research. You will have on-the-job learning and experiences that covers a comprehensive curriculum focusing on a variety of areas including Credit Ratings, Research, Credit Analytics, Capital Markets and the S&P Global Market Intelligence Platform.
• Beyond learning how to communicate with clients, you will also receive deep-dive training on our data and content, learn about our customer segments and gain exposure to additional S&P Global platforms. Participants must successfully complete required certification exams along with a rigorous evaluation process that will test your skills and capabilities.

Responsibilities

• Respond to inquiries for ratings clients
• Provide professional, timely, quality support of our credit based products
• Recording accurate and timely tracking of client issues within our Client Relationship Management system
• Documentation of newly found solutions and product updates
• Collaboration with internal teams across the organization to route client concerns, improvement requests and sales leads
• Staying current on existing and newly developed product offerings