Associate, Client Support

Description:

The Team: The TMT Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations & driving product usage and revenue. Being present in the USA, Philippines & Pakistan makes it a truly global team. Members of the team get to learn in- depth industry knowledge, produce research and develop technical skills. In addition, members get to learn Capital IQ Pro platform, produce webcast presentations and develop technical skills, such as Excel, SQL. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content & Industry Research etc).

Responsibilities And Impact
 

• Providing the highest level of data, functionality and product support to S&P Global clients researching/analyzing appropriately and using all available resources.
• Answering in bound phone calls, emails, chats from external clients
• Effective Workflow Management including:
• Logging and tracking information in the appropriate systems in an accurate and timely
   

manner
 

• Advanced cases are passed to other departments following procedures
• Chip in to operational efficiency by applying the Lean principles to the day to day job
• Use Diagnostic Techniques to go beyond client wants and delve into the why
• Record and deliver persona/workflow based client trainings with adequate support and
   

oversight.
 

• Participates in user acceptance testing efforts within area of focus to ensure that products
   

meet the highest standard for client experience.
 

• Document different client queries for product associates in order to build a central
   

repository of information which can be accessed by internal partners on how to best use the product.

Basic Qualifications

What We’re Looking For:
 

• Minimum of a bachelor’s degree, preferably in Economics or Finance or any other related field.
• Fresh graduates or people with up to 6 months of experience
• Overall successful candidates are bright, fast learners with a strong interest in learning about the Supply chain sector. We’re also looking for individuals with:
• Exceptional interpersonal skills
• Desire and flexibility to learn and grow in an ever-changing environment
• Must have excellent oral and written English communication skills.
• Must have previous examples of utilization of critical thinking skills