Associate, Client Support

Description:

Responsibilities

• Provide client support via phone, email and other mediums
• Make suggestions in regards to product usability, presentation, and data quality
• Partner with product teams on timely and thorough testing of our products, with an eye toward the client experience
• Exercise independent discernment during UAT in developing test plans and evaluating results of testing
• Work with Senior Associates on projects which improve and develop subject matter expertise, these include performing data pulls and providing editorial support
• Partner with clients to identify template opportunities and guide them through our template building process
• Provide research & analysis support to Senior Associate