Associate

Description:

The Team: The Metals and Mining Client Operations team provides exceptional client support by showcasing vast knowledge about S&P Global Market Intelligence tools, our data, and the industry we cover. You will be a valuable member of a truly global team with a presence in the US, Pakistan & Philippines. Members of the team learn in-depth metals and mining industry knowledge, produce webcast presentations, perform product testing, create custom models in Excel, participate in client outreach campaigns to drive usage, and develop their Excel and SQL skills. You will also work with different teams inside the organization across many functional areas (Sales, Relationship Management, Technology, Product Management, Financial Modeling, Content & Industry Research, etc).

The Impact: As the face of the organization, we have a strong impact on our clients’ opinion of the quality of the company as a whole, driving product usage, and revenue. As we are in direct contact with clients and understand their needs, we also have the opportunity to relay client feedback to the company, which is valuable in shaping future product releases.

Responsibilities

• Primary point of contact for providing critical research and value-add knowledge to our diverse client base at various companies primarily in the US and across the globe, through calls, e-mails, and web-chat.
• Channel client ideas and feedback to our content and product management teams to help improve the quality and accuracy of our database and products.
• Work with specialist team members on projects and develop subject matter expertise in different sectors of the Metals and Mining industry.
• Present webcasts that provide demos of S&P Global Market Intelligence products and cover major industry trends.
• Work with the financial modeling team to help build new and customized, data-driven Excel models.
• Participate in user acceptance testing efforts within the area of focus to ensure that products meet the highest standard for client experience.
• Train new associates on the CIQ Pro platform and the metals and mining industry and assist associates on client requests and other processes on the team.
• Participate in the proactive client outreach process to create awareness around product enhancements and drive usage.
• Build out our Knowledge Base for internal stakeholders and clients.

Required Qualifications What We’re Looking For

• Bachelor/Undergraduate Degree holder, preferably in Geology, Mining Engineering, Economics, or Finance.
• Fresher or upto 6months of experience in an external client-facing role and hands-on experience of the workflow on Market Intelligence.